Refunds & Returns Policy

Overview

At https://loomtribx.shop, we want you to be fully satisfied with your handmade felt garlands. If for any reason you’re not happy with your purchase, we offer a 30-day return policy. After 30 days from your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return:

  • Your item must be unused, in the same condition as when you received it, and in its original packaging.
  • Due to the delicate nature of handmade items, we do not accept returns for products that have been used or altered in any way.

Non-returnable Items:

For hygiene and quality assurance reasons, the following items are non-returnable:

  • Handmade products that have been used or altered.
  • Items that have been damaged due to improper care or handling.

To complete your return:

  • You must provide a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer. All returns should be directed to us at 522 Folse Street River Ridge, LA 70123, USA.

Partial Refunds

In certain cases, only partial refunds are granted:

  • Items with visible signs of use or damage not caused by our error.
  • Garlands returned after 30 days from delivery.

Refunds

Once we receive and inspect your returned item, we’ll notify you via email about the status of your refund. If approved, a refund will be processed to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund:

  • Recheck your bank account.
  • Contact your credit card company or bank as it may take time for the refund to reflect.
  • If you still haven’t received it, please contact us at [email protected].

Sale Items

Only regular-priced items are eligible for a refund. Sale items or items purchased with discounts cannot be refunded.

Exchanges

We only replace items if they are defective or damaged during transit. If you need to exchange your item for the same product, please email us at [email protected] and return the item to 522 Folse Street River Ridge, LA 70123, USA.

Gifts

If your item was a gift and shipped directly to you:

  • You will receive a gift credit for the value of the returned item once it’s received.
  • If the gift was sent to the gift giver first, we will send the refund to the gift giver.

Shipping Returns

To return your product:

  • Please mail it to: 522 Folse Street River Ridge, LA 70123, USA.
  • You are responsible for the return shipping costs, and these costs are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund.
  • We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions about refunds and returns, feel free to contact us at [email protected]. We’re here to help!